Shipping policy

🌊 Shipping Policy

🚚 Floating Islands & Sea Tramp

We offer Free Shipping Australia-wide for our Floating Islands and Sea Tramp when delivered to a FedEx (TNT) depot or commercial address.
If there’s a FedEx depot within 30 km of your delivery address, we’ll organise collection of your float directly from that location — it’s quick, easy, and avoids the residential freight surcharge.

Got a business address? Even better — we can ship straight there at no extra cost.
Residential deliveries are still available; a small surcharge may apply depending on your location.
Please note: Remote or hard-to-reach locations may incur a small additional freight fee. We’ll contact you before dispatch if this applies.

👜 Breeze Bags, Shade Haven & Accessories

🚚 Enjoy FREE SHIPPING on all orders over $149!

Orders over $149 qualify for FREE standard shipping Australia-wide, excluding SA, WA, NT, and Tasmania.
Custom shipping rates apply to these regions and will be calculated at checkout.

Delivery typically takes 5–10 business days.
Weather or postal delays can occasionally occur — feel free to reach out anytime at  sales@floathaven.com.au.

For orders under $149, a flat rate of $19.95 applies for standard shipping (excludes WA, SA, and Tasmania).

Please note we do not ship to PO Boxes due to the size and weight of our items.
Once your order has been processed by our courier, you’ll receive a tracking number via email.

Got special delivery requests? No worries — just email us at sales@floathaven.com.au and we’ll do our best to help.

📦 Local Delivery

Enjoy complimentary local delivery for all orders within the Port Macquarie area — free within 20 km.

Deliveries are scheduled between 8 am – 6 pm.
You’ll receive a text message notification on the day of delivery using the phone number provided at checkout.

🔍 Checking Order Status

Once your order ships, you’ll receive an email notification containing your tracking number.
Please allow up to 48 hours for tracking information to become available.

If you haven’t received your order within 20 calendar days of your shipping confirmation email, please contact us at sales@floathaven.com.au with your name and order number for assistance.

📮 Other Notes

  • We do not ship to PO Boxes due to the size and weight of our items.

  • Got special delivery requests? Email sales@floathaven.com.au and we’ll do our best to help.