Refund policy

We accept returns within 30 days of delivery for unused items in their original condition. Shipping costs for returns will be deducted from the refund amount.

Please retain receipt as proof of purchase.

Receipt is required for all exchanges and returns with no exceptions.

If you are dissatisfied with anything you have purchased or the service, you have received please contact Float Haven by emailing us at contact@floathaven.com.au 

In case your order arrives damaged, please email us promptly at contact@floathaven.com.auwith your order number and photos of the item's condition. We handle these cases on an individual basis and strive to find a satisfactory solution.